Version: 1.1
Last updated: May 24, 2026
Effective date: May 24, 2026

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This End User License Agreement (“Agreement”) is a legal agreement between Extensionsforce Limited, trading as Extensions Lab, located at Gkoura 6, 4040 Germasogeia, Limassol, Cyprus (“Publisher”, “we”, “us”, or “our”), and the organization or legal entity that purchases, installs, accesses, enables, assigns licenses to, or uses the Product (“Customer”, “you”, or “your”).

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This Agreement applies to Extensions Lab applications for Microsoft Dynamics 365 Business Central identified in the applicable Microsoft Marketplace order, AppSource listing, Microsoft private offer, CSP private offer, Authorized Reseller order, or other Microsoft-approved ordering process.

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Covered Products may include:

1. Shipper TMS;

2. TMS for Logistics Service Providers; and

3. any other Extensions Lab application for Microsoft Dynamics 365 Business Central only if expressly identified in the applicable order.

By purchasing, installing, accessing, enabling, assigning licenses to, or using the Product, you agree to this Agreement. If you accept this Agreement on behalf of an organization, you represent that you have authority to bind that organization.

If you do not agree to this Agreement, you must not install, access, enable, assign licenses to, or use the Product.

1. Definitions

“Authorized Reseller” means a Microsoft Cloud Solution Provider partner, CSP Direct Bill partner, CSP Indirect Provider, CSP Indirect Reseller acting through an Indirect Provider, Microsoft partner, Business Central implementation partner, or other channel partner authorized through Microsoft Marketplace, Microsoft Partner Center, a Microsoft-approved commerce channel, a private offer, CSP private offer, or a written agreement with Publisher to resell, facilitate, manage, support, or assist with Customer’s acquisition of the Product.

“Authorized User” means an individual user account in Customer’s organization to whom Customer has assigned, or for whom an Authorized Reseller has assigned or facilitated assignment of, a valid Product license through Microsoft 365 admin center or another Microsoft-approved license assignment mechanism.

“Business Central” means Microsoft Dynamics 365 Business Central Online or another Microsoft Dynamics 365 Business Central environment supported by the Product.

“Customer Data” means data, records, documents, configuration, files, transactions, transport orders, freight orders, shipment information, customer and vendor information, carrier information, driver information, vehicle information, rates, routes, delivery information, invoices, settlement data, telemetry-related business data, and other content entered into, generated in, processed by, or stored in Customer’s Business Central environment or provided by Customer for support, implementation, configuration, troubleshooting, or related services.

“Documentation” means user manuals, help pages, installation guides, product descriptions, configuration instructions, release notes, support articles, and other materials made available by Publisher for the Product.

“Marketplace Order” means the Microsoft Marketplace, AppSource, Microsoft 365 admin center, CSP, CSP private offer, Microsoft private offer, Microsoft Partner Center, Authorized Reseller order, or other Microsoft-approved order, subscription, plan, billing term, license quantity, price, renewal, cancellation, and related transaction terms accepted by Customer or purchased on Customer’s behalf by an Authorized Reseller.

“Microsoft Marketplace” means Microsoft AppSource, Microsoft commercial marketplace, Microsoft 365 admin center commerce experience, Microsoft Partner Center, CSP marketplace transactions, Microsoft private offers, CSP private offers, or any other Microsoft-approved purchasing, subscription, provisioning, or licensing channel through which the Product is made available.

“Product” means the specific Extensions Lab application for Microsoft Dynamics 365 Business Central identified in the applicable Marketplace Order. A license to one Product does not grant any right to use any other Extensions Lab product, module, add-on, integration, service, or edition unless expressly included in the applicable Marketplace Order.

“Third-Party Services” means services, platforms, APIs, applications, data providers, mapping services, telematics services, AI services, carrier systems, external websites, and other third-party or Microsoft services that are not owned or controlled by Publisher.

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2. Scope of Agreement

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This Agreement governs Customer’s right to install, access, enable, assign licenses to, and use the Product.

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This Agreement does not govern Customer’s use of Microsoft Dynamics 365 Business Central, Microsoft 365, Microsoft Entra ID, Microsoft Azure, Microsoft Marketplace, Microsoft AppSource, Microsoft Partner Center, CSP services, or other Microsoft products and services. Those products and services are governed by Customer’s separate agreements with Microsoft, an Authorized Reseller, or another applicable provider.

This Agreement does not include implementation, consulting, customization, migration, training, integration development, managed services, Microsoft tenant administration, Business Central administration, or other professional services unless such services are expressly included in a separate written agreement, statement of work, Marketplace Order, private offer, CSP private offer, or Authorized Reseller order.

3. Microsoft Marketplace, CSP, and Authorized Reseller Relationship

The Product may be offered, purchased, resold, provisioned, licensed, assigned, billed, renewed, cancelled, or managed through Microsoft Marketplace, AppSource, Microsoft 365 admin center, Microsoft Partner Center, CSP, CSP private offers, Microsoft private offers, Authorized Resellers, or other Microsoft-approved commerce channels.

Customer may acquire the Product directly through Microsoft Marketplace or indirectly through an Authorized Reseller, including a Microsoft Cloud Solution Provider partner or Business Central implementation partner that also sells, manages, implements, or supports Customer’s Microsoft Dynamics 365 Business Central subscription.

An Authorized Reseller may assist Customer with purchasing, billing, license quantity management, license assignment, renewal, cancellation, implementation, configuration, support coordination, Microsoft tenant administration, Business Central implementation, and other commercial or administrative activities, subject to the applicable Microsoft terms, Partner Center configuration, reseller agreement, Marketplace Order, CSP private offer, and any separate agreement between Customer and the Authorized Reseller.

Unless expressly stated in a separate written agreement signed by Publisher, an Authorized Reseller is not Publisher’s agent, employee, legal representative, joint venture partner, or sublicensor. An Authorized Reseller is not authorized to modify this Agreement, make warranties on Publisher’s behalf, waive Publisher’s rights, or grant rights to the Product beyond the rights expressly stated in this

Agreement and the applicable Marketplace Order.

The contract for Customer’s right to use the Product is between Customer and Publisher. Microsoft, Authorized Resellers, and other channel partners may facilitate ordering, billing, invoicing, payment collection, tax calculation, renewal, cancellation, refund processing, license quantity management, license assignment, and related commerce administration, but the Product is licensed by Publisher under this Agreement.

Microsoft is not the licensor of the Product and is not responsible for providing support, maintenance, warranties, professional services, or other services for the Product unless Microsoft is expressly identified as the provider.

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Customer’s use of Microsoft products and services remains subject to the applicable Microsoft agreements, including any Microsoft Customer Agreement, Microsoft Product Terms, Microsoft Marketplace terms, Microsoft 365 terms, Azure terms, CSP terms, reseller terms, and other terms accepted by Customer.

Nothing in this Agreement is intended to replace, modify, limit, or expand Microsoft’s terms, privacy, security, data protection, data residency, service availability, support, or service commitments to Customer under Customer’s agreements with Microsoft.

4. License Grant

Subject to Customer’s compliance with this Agreement, the applicable Marketplace Order, and payment of all applicable fees through Microsoft Marketplace, an Authorized Reseller, or another Microsoft-approved commerce channel, Publisher grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to allow Authorized Users to use the Product solely within Customer’s Business

Central tenant and environments for Customer’s internal business operations.

The Product is licensed on a per-user subscription basis, unless the applicable Marketplace Order expressly states otherwise.

Customer may use the Product only for the number of users for whom Customer has purchased, or for whom an Authorized Reseller has purchased or facilitated purchase on Customer’s behalf, valid Product licenses that are assigned through Microsoft 365 admin center or another Microsoft-approved license assignment mechanism.

A Microsoft Dynamics 365 Business Central license does not by itself grant the right to use the Product. Each Authorized User must have:

1. a valid Product license assigned to that user;

2. any required Microsoft Dynamics 365 Business Central license;

3. access to the relevant Business Central tenant, environment, and company; and

4. the required Business Central permissions, roles, and security configuration.

Assignment of a Product license may define the maximum Product functionality paid for by Customer. Business Central permissions, security roles, configuration, plan entitlements, or in-product controls may further limit the functionality available to an Authorized User.

Customer may use TMS for Logistics Service Providers to manage Customer’s logistics services for Customer’s own clients in the ordinary course of Customer’s business. However, Customer must not provide third parties with direct access to the Product unless such access is expressly licensed and permitted under the applicable Marketplace Order and this Agreement.

5. License Model, Plans, and Entitlements

Product functionality may vary by Product, plan, license quantity, subscription status, billing term, country, market, private offer, CSP private offer, Authorized Reseller order, configuration, and Product version.

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Customer receives only the functionality included in the Product and plan purchased by Customer under the applicable Marketplace Order.

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Publisher may technically enable, disable, restrict, or vary Product functionality based on:

1. the Product purchased by Customer;

2. the plan purchased by Customer;

3. the number of Product licenses purchased;

4. assignment of Product licenses to Authorized Users;

5. subscription status;

6. free trial status;

7. Microsoft Marketplace entitlement information;

8. CSP or Authorized Reseller entitlement information;

9. Business Central permissions and configuration;

10. Product configuration;

11. applicable private offer or CSP private offer terms; and

12. any applicable signed agreement between Customer and Publisher.

Customer must not bypass, disable, interfere with, or attempt to circumvent any entitlement, subscription, license assignment, permission, telemetry, security, or technical protection mechanism used to control access to the Product.

A subscription to Shipper TMS does not grant any right to use TMS for Logistics Service Providers. A subscription to TMS for Logistics Service Providers does not grant any right to use Shipper TMS. Each Product, plan, module, add-on, integration, or service must be licensed separately unless expressly included in the applicable Marketplace Order.

6. Fees, Billing, Price Changes, Renewal, Cancellation, and Taxes

Fees, billing frequency, billing term, renewal, cancellation, license quantity, currency, taxes, invoices, payment method, refunds, and any quantity-based pricing tiers are governed by the applicable Marketplace Order, Microsoft Marketplace purchasing flow, Microsoft private offer, CSP private offer, Authorized Reseller order, Microsoft commerce experience, and applicable Microsoft, CSP, or reseller terms.

The Product may be offered with monthly or annual billing, depending on the plan selected by Customer or purchased on Customer’s behalf by an Authorized Reseller.

Customer may purchase the Product directly through Microsoft Marketplace or indirectly through an Authorized Reseller. If Customer purchases the Product through an Authorized Reseller, the Authorized Reseller may determine the final customer price, invoice Customer, collect payment, bundle the Product with Microsoft Dynamics 365 Business Central subscriptions, implementation services, support services, managed services, or other offerings, and manage the commercial relationship with Customer, subject to the applicable

Microsoft terms and the agreement between Customer and the Authorized Reseller.

Publisher does not control the final customer price, billing terms, payment method, invoices, tax treatment, cancellation process, refund process, or bundled services offered by an Authorized Reseller, except to the extent such items are configured by Publisher in Microsoft Partner Center, Microsoft Marketplace, a CSP private offer, a Microsoft private offer, or a separate written agreement signed by Publisher.

The applicable price, currency, billing term, license quantity, and quantity-based pricing tiers are those displayed and accepted in the applicable Microsoft Marketplace purchasing flow, Microsoft 365 admin center, private offer, CSP private offer, Authorized Reseller order, or other Microsoft-approved order at the time of purchase or renewal.

General pricing information on Publisher’s website, Documentation, marketing materials, partner program pages, or sales materials is informational only and does not override the applicable Marketplace Order, CSP private offer, Authorized Reseller order, or other Microsoft-approved purchasing record.

Publisher may change Product list prices, plan prices, pricing tiers, market-specific prices, discounts, promotional prices, private offer prices, CSP private offer prices, reseller margins, billing options, plan names, plan availability, included functionality, and available plans from time to time, subject to the capabilities, notice requirements, timing rules, approval requirements, and other requirements of Microsoft Marketplace, Microsoft Partner Center, CSP, private offers, Authorized Reseller orders, applicable law, and any binding written agreement signed by Publisher.

Unless the applicable Marketplace Order, CSP private offer, Authorized Reseller order, Microsoft terms, reseller terms, signed written agreement, or applicable law provides otherwise, price changes apply to new purchases, renewals, new billing terms, new private offers, new CSP private offers, new Authorized Reseller orders, plan changes, license quantity changes, and other future transactions, and do not retroactively change fees already incurred for an active paid subscription term.

Nothing in this Agreement guarantees fixed pricing, grandfathered pricing, perpetual pricing, continued discounts, continued reseller margins, continued plan availability, or continued availability of any specific pricing tier unless expressly stated in the applicable Marketplace Order, CSP private offer, Authorized Reseller order, or a separate written agreement signed by Publisher.

Customer is responsible for maintaining the required number of Product licenses for all Authorized Users who access or use the Product. Customer, Customer’s administrator, or Customer’s Authorized Reseller may manage license quantity and license assignment through Microsoft 365 admin center or another Microsoft-approved administration experience, subject to the applicable Microsoft terms, CSP terms, reseller terms, and Marketplace Order.

If the subscription is cancelled, expires, is not renewed, is not paid, is disabled, or Microsoft reports that Customer no longer has valid entitlement to the Product, Publisher may suspend, restrict, or disable access to Product functionality.

7. Free Trial

Publisher may make a free trial available for certain Products or plans if configured in Microsoft Marketplace.

Trial availability, duration, conversion to paid subscription, cancellation, billing, and expiration are governed by the applicable Microsoft Marketplace process and Marketplace Order.

When a trial expires, is cancelled, or converts to a paid subscription, access to Product functionality may change according to the applicable plan and subscription status.

Data created or modified in Customer’s Business Central environment during a trial may remain in that environment unless Customer deletes it, uninstalls the Product, or Microsoft’s applicable service terms provide otherwise.

Publisher is responsible only for deleting data that Publisher actually stores outside Customer’s Business Central environment, as described in the applicable privacy statement.

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8. Partner Demo, Sandbox, Training, and Pre-Sales Licenses

Publisher may make partner-only, demo, sandbox, training, evaluation, or pre-sales plans available to approved Business Central partners, Microsoft partners, CSP partners, Authorized Resellers, or other channel partners through Microsoft Marketplace, private offers, CSP private offers, Authorized Reseller orders, or another approved channel.

Such licenses are provided only for the partner’s internal sandbox, demo, training, testing, evaluation, pre-sales, implementation preparation, consultant enablement, and non-production purposes.

Partner demo, sandbox, training, evaluation, and pre-sales licenses must not be used in customer production environments, for end-customer commercial use, or to operate Customer’s live business processes unless the applicable Marketplace Order expressly permits such use.

End-customer production use requires separate commercial Product licenses purchased through Microsoft Marketplace, AppSource, CSP resale, an Authorized Reseller, a private offer, a CSP private offer, or another approved commercial offer.

A partner-only, demo, sandbox, training, evaluation, or pre-sales plan does not create any right for a partner or customer to use the Product in production or to provide Product access to unlicensed end customers.

Publisher may suspend or terminate partner demo, sandbox, training, evaluation, or pre-sales licenses if they are used outside their intended scope.

9. Customer Responsibilities

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Customer is responsible for:

1. obtaining and maintaining valid Microsoft Dynamics 365 Business Central licenses and any other required Microsoft licenses;

2. assigning Product licenses to Authorized Users;

3. configuring Business Central users, permissions, roles, companies, environments, and security settings;

4. ensuring that only properly licensed Authorized Users access the Product;

5. maintaining the confidentiality of accounts, credentials, API keys, tokens, passwords, certificates, and authentication methods;

6. configuring integrations, maps, telematics, carrier connections, AI features, APIs, workflows, and data exchange according to Customer’s business requirements;

7. verifying the accuracy of transport data, carrier data, rates, routes, delivery information, AI outputs, invoices, settlement data, margin data, and other business outputs;

8. complying with applicable laws, regulations, transport rules, customs rules, tax rules, safety requirements, data protection laws, employment laws, driver consent requirements, export laws, sanctions, and industry requirements;

9. backing up, exporting, retaining, or deleting Customer Data according to Customer’s own requirements and Microsoft’s applicable service capabilities; and

10. ensuring that Customer’s use of the Product is lawful and appropriate for Customer’s business operations.

Customer remains solely responsible for business decisions, transport operations, dispatch decisions, carrier selection, route decisions, invoicing, settlement, customer communications, compliance filings, and other operational actions taken using or based on the Product.

If Customer purchased the Product through an Authorized Reseller, Customer remains responsible for ensuring that its use of the Product complies with this Agreement, regardless of any separate agreement between Customer and the Authorized Reseller.